• General FAQ  
  • Subscription Management 

General FAQ

Where is Prep'd Located?

How Long Do Prep'd Meals Keep?

  • Most our meals have a fridge life of 7 days. 

  • Each meal comes with Best By Date printed on the Nutrition Label.

Can Meals Be Frozen?

  • Most of our meals can be frozen for up to 30 days.

  • We do not recommend freezing fish entrees, or wraps with veggies.

Who Makes The Food?

  • All our meals are prepared in a commercial kitchen by professional chefs.

  • The whole operation from kitchen to you is regulated by the Health Department.

Do You Offer Dairy Free/Nut Free/ Gluten Free Meals?

  • Although we cannot guarantee a 100% Allergen Free cooking environment, we do have entrees that are free of those items.

  • If you have a food allergy, please feel free reach out to us & we will help identify meals that are free of those ingredients.

  • View & shop Dairy Free Meals

  • View & shop Gluten Free Meals 

What If I Have Food Allergies?

  • We take every precaution we can to avoid cross contamination, but cannot guarantee there won’t be any cross contamination.

  • Many of our popular meals contain dairy, wheat, & other common allergens. Use caution when ordering. 

  • We encourage you to contact us before placing order so we can help ensure your meals are safe for you.

  • Contact Us:

Name:

Phone:

Email:

Message:

Do You Offer Vegan/Vegetarian options?

  • At this time, we do not offer vegetarian or vegan meals.

How Far Do You Deliver?

  • We deliver up to 25miles from Prep'd Tulsa.

  • We offer State Wide Shipping as well.

Subscription Management

How To Set Up A Subscription?
  • Setting up a subscription is easy! Go through the regular ordering process.

  • On the Checkout Page, simply check the box located below Sub Total that says "Subscribe & Save" .

  • Choose the frequency & day of the week you want your meals.

  • Select how you want to receive your meals, FreeIn Store Pickup, Local Delivery, or Contactless Delivery.

  • This video takes you through the process of setting up a subscription.

Adding Product to Subscription
  • Login to Your Account

  • Go to the Product you wish to add

  • Select "Add To Exiting Subscription" Located directly below Add To Cart button.

  • Confirm the updated shipping rate by clicking "Add"

  • Here is a video that walks you through each step.

Removing Product & Editing Quantities on Subscription

  • Login to Your Account

  • Go to "My Account"  if you were not automatically redirected after signing in.

  • Click on "Manage Subscription" 

  • Within your Manage Subscription Page, go to "Products in Your Subscription"

  • From here you can Remove Products entirely. 

    -Only remove 1 products at a time to ensure it updates. After adding updated shipping rate you can continue removing the next product.

  • To Update Quantity, click on "Edit Quantity". 

    -You  can update the quantity on multiple products, then select Update Quantity, & Save Changes once shipping rates load.

  • This video takes you through the process of Editing Quantities & Removing Product from subscriptions.

Pausing A Subscription

  • Login to Your Account

  • Go to "My Account"  if you were not automatically redirected after signing in.

  • Click on "Manage Subscription" 

  • Locate the Subscription Status in the bottom right corner of the top section, that overviews all your subscription details.

  • Simply select the hyperlink "Pause Subscription"

  • Your subscription is now paused. To reactivate, simply select the same section, the hyperlink will say "Resume Subscription" when subscription is paused.

  • This video takes you through the process of pausing a subscription.

Skipping An Upcoming Subscription Order

  • Login to Your Account

  • Go to "My Account"  if you were not automatically redirected after signing in.

  • Click on "Manage Subscription" 

  • Scroll down to the  Manage Upcoming Orders & expand the section.

  • From here, simply select the hyperlink "Skip Order"

  • You have skipped that order now. To Resume Order, simply select "Resume Order".

  • This video takes you through the process of skipping an order.