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  • General FAQs  
  • Delivery  
  • Meal Care Info  
  • Subscription
  •   Prep'd Rewards

General FAQ

Where is Prep'd Located?

Who Makes The Food?

  • All our meals are prepared fresh in a commercial kitchen by our professional chefs. 

  • Our trained assembly team then works meticulously to portion and package all meals.

  • The entire operation from kitchen to you is regulated by the Health Department.

Do You Offer Dairy Free/Nut Free/ Gluten Free Meals?

  • Although we cannot guarantee a 100% Allergen Free cooking environment, we do have entrees that are Dairy Free, Nut Free, as well as Gluten Free.

  • If you have a food allergy, please feel free reach out to us & we will help identify meals that are free of those specific ingredients, additionally you can find a complete ingredient statement on all product listings.

  • View & shop Dairy Free Meals

  • View & shop Gluten Free Meals 

What Are Your Store Hours?

  • For location specific hours and other details, please visit Our Locations Page & click your preferred location.

  • Click the button below to go directly to Our Locations page.

Delivery FAQ

How far do you deliver?

  • We deliver up to a 25 mile radius from any of our locations.

  • We also ship statewide and to all neighboring states.

how much is delivery?

  • Delivery Fee is $10 for the first 10 miles and $0.50 per additional mile beyond 10 miles.

  • Example: Delivery Fee for 20 miles would be $10 + ($0.50x10) = $15.00

How will my meals arrive? 

  • All delivery orders are carefully packed in an insulated box with ice pack(s).

  • Our Team handles all local deliveries.

Will I receive Delivery time window updates & notifications?

  • You will receive an email and/or text message once your order is out for delivery.

  • Check back on the Order Status Page to view your unique tracking number. Click on this tracking number to get an up to date time frame of delivery.

  • We will also notify you again via email and/or text message letting you know as soon as your order has arrived.

Meal Care & Storage

How Do I Prepare My Prep'd Meal?

  • Prep'd meals are ready made. 
  • Simply vent the lid, remove any sauce packets & microwave for 1-2mins, until meal is warm.

How Do I Store Prep'd Meals?

  • Prep'd meals need to be refrigerated. 
  • If you do not plan on consuming by the Best By Date, we recommend freezing the meals.

How Long Do Prep'd Meals Keep?

  • Most meals have a fridge life of 6 days.

  • Each meal comes with Best By Date printed on the Nutrition Label.

Can Meals Be Frozen?

  • Most of our meals can be frozen for up to 30 days.

  • We do not recommend freezing fish entrees or wraps with vegetables.

  • We recommend slow thawing frozen entrees for best flavor and quality.

Subscription FAQ

Setting Up A New Subscription
  • Setting up a subscription is easy! Go through the regular ordering process.

  • On the Checkout Page, simply check the box located below Sub Total that says "Subscribe & Save" .

  • Choose the frequency & day of the week you want your meals.

  • Select how you want to receive your meals, FreeIn Store Pickup, Local Delivery, or Contactless Delivery.

  • This video takes you through the process of setting up a subscription.

Adding Products to a Subscription
  • Login to Your Account

  • Go to the Product you wish to add

  • Select "Add To Exiting Subscription" Located directly below Add To Cart button.

  • Confirm the updated shipping rate by clicking "Add"

  • Here is a video that walks you through each step.

Removing Products & Editing Quantities on a Subscription

  • Login to Your Account

  • Go to "My Account"  if you were not automatically redirected after signing in.

  • Click on "Manage Subscription" 

  • Within your Manage Subscription Page, go to "Products in Your Subscription"

  • From here you can Remove Products entirely. 

    -Only remove 1 products at a time to ensure it updates. After adding updated shipping rate you can continue removing the next product.

  • To Update Quantity, click on "Edit Quantity". 

    -You  can update the quantity on multiple products, then select Update Quantity, & Save Changes once shipping rates load.

  • This video takes you through the process of Editing Quantities & Removing Product from subscriptions.

Pausing A Subscription

  • Login to Your Account

  • Go to "My Account"  if you were not automatically redirected after signing in.

  • Click on "Manage Subscription" 

  • Locate the Subscription Status in the bottom right corner of the top section, that overviews all your subscription details.

  • Simply select the hyperlink "Pause Subscription"

  • Your subscription is now paused. To reactivate, simply select the same section, the hyperlink will say "Resume Subscription" when subscription is paused.

  • This video takes you through the process of pausing a subscription.

Skipping an Upcoming Subscription Shipment

  • Login to Your Account

  • Go to "My Account"  if you were not automatically redirected after signing in.

  • Click on "Manage Subscription" 

  • Scroll down to the  Manage Upcoming Orders & expand the section.

  • From here, simply select the hyperlink "Skip Order"

  • You have skipped that order now. To Resume Order, simply select "Resume Order".

  • This video takes you through the process of skipping an order.

Redeeming Prep'd Rewards Points on a Subscription

*To Redeem Points:


1) Login To Your Account


2) Click on the Rewards Icon - It looks like a present


3) Click on Redeem Points Section


4) Select what reward you would like to redeem.


5) Once the Discount Code is generated, that is all you need to do!


*Our Admins go in weekly and apply the discount codes to upcoming subscription orders. 


To ensure your discount is applied, please have the discount code generated by 9:30PM on Saturdays & Tuesdays.  

Prep'd Rewards

What Is Prep'd Rewards?
  • With Prep'd Rewards, you earn Points which can be redeemed on great savings and rewards!

  • Earn points with every Prep'd purchase & Redeem Points for Discounts & Free Products

How Do I Start Earning Points?
  • To Start Earning Points, You'll Need To Set Up a Prep'd Account

  • Earn points with every Prep'd purchase when you are logged into your account

  • Earn On In Store Purchases by mentioning you have a rewards account to our associate

How Do I Redeem Points?
  • Once you've earned enough points, Redeem them for discounts, store credit, or free products both in-store and online!

  • *To Redeem Points Online


    1) Login To Your Account


    2) Click on the Rewards Icon - It looks like a present


    3) Click on Redeem Points Section


    4) Select what reward you would like to redeem.


    5) Save the Discount Code automatically generated.


    6) Apply your unique discount code at checkout on your next Prep'd Purchase.

  • **You can view unused Rewards in the Discount Codes section.

  • Subscription Orders - To Redeem Points

    1) Follow the Steps above to select the Reward you wish to Redeem Points on


    2) Once the discount code is generated, that is all you need to do. 


    *Admin go in weekly and apply discount codes to upcoming subscriptions.


    *Please ensure discount codes are generated by 9:30PM Saturdays & Tuesdays so we can get them applied to upcoming orders.

Still Have A Question?

 Reach Out To Us via Our Store Chat for more assistance, or give your nearest location a call.

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